Order Information: Orders typically ship
within 24 hours, usually same day depending on the time order. Email confirmation with
tracking or delivery information is emailed through the shipping carrier, such as USPS,
Fed Ex, or UPS. International destinations may receive a tracking or delivery notification
depending on the carrier selected, as well as the destination. International delivery
times are based upon the carrier selected as well as possible delay's in customs of the
Customer Service: firstname.lastname@example.org
Dealer Inquiries: Evan_Chapkis@rcaccessory.com
Phone & Fax: 813-765-0124 813-441-6879 Fax
We want all our customers to be satisfied with their
purchases. Should a problem or issue arise, please follow the guidelines below for sending
a product back to us. The key to any issue is communication. Please email or phone us as
soon as you realize that there is an issue or a problem with your purchase.
Refund and Return Policy: Money Back Guarantee
on unopened items within 7 days. Store credit for unopened returns within 30 days.
Before you return an item, you must e-mail us with a description of the problem, you must
follow any instructions that we provide in response to your e-mail, and you must obtain
our approval to return the item. If you return an item to us, you must meet all of
the requirements listed below to be eligible for repair, replacement, or refund of the
- Complete the RMA Request Form
- Return the item in the same condition as received with no damage,
marking, or alteration.
- Include all packaging, accessories, manuals, etc.
- Include a copy of our invoice for the item.
- Pack the item for damage-free return shipping as if it is brand new
and perfect, even if you believe that the product is defective.
- You must pay the cost to ship the item back to us.
- This return policy does not apply to Clearance Items, Discontinued
items, or model changes stated by the manufacturer.
RC Accessory, Inc.
3304 Foxridge Cir
Tampa, FL 33618
(813) 441-6879 Fax
Warranties and Liability: In no event shall RC
Accessory, Inc., our officers, employees, agents or subcontractors, be liable under
any theory of tort, contract, strict liability or other legal theory for lost profits,
lost revenues, lost business opportunities, exemplary, punitive, special, incidental,
indirect, consequential, or any other form of damages, any and all of which are hereby
excluded, regardless of whether such damages were foreseeable or whether any party or any
entity has been advised of the possibility of such damages.
International Sales: We routinely sell and ship to
most countries, but we reserve the right to decline to sell or ship any item for export to
any country. We limit the countries that we ship to including Libya, North Korea, Turkey,
Israel, Iran, Italy, and Vietnam. If we believe that any of the following apply, we will not sell
or ship an item for export:
- An export permit from the United States government is required.
- It would be illegal under the laws of the United States or the
- There is an unacceptable risk that the item will not reach the
- Any form of payment maybe denied if there is an indication of fraud.
Paypal payments that are Unverified and/or have an Unconfirmed shipping address will not
be accepted. Some countries due to privacy laws do not allow Paypal to have confimed
addresses. While this is beyond the consumers control, none the less we do not accept
Under no circumstance would RC Accessory, Inc. be held liable for
any duty or custom monies that maybe required for entry into the receiving country. If you
are unsure of your duty taxes, contact your country's Customs authority.
Lithium batteries can be shipped internationally through
Fed Ex only. USPS effective May 16, 2012 will no longer accept lithium batteries
for international shipping. This includes Canada, Mexico, and the Caribbean.
Privacy Statement: RC Accessory, Inc. values
your privacy. RC Accessory, Inc. does not engage is selling, renting, or distributing
client information in any manner. If you have any questions regarding RC Accessory's
Privacy guidelines, please email Privacy@rcaccessory.com.